CROSS CULTURAL INTEGRATION
In a global business environment, it is important for employees who interact with colleagues and customers from other countries to understand the particular nuances of the cultures they are working with. Cultural errors can so easily be made resulting in failed expatriate assignments, a breakdown in customer/colleague relationships, loss of business, and often the loss of talented employees who are unable to function successfully within a culture which differs widely from their own.
The failure to understand the importance of supporting expats/assignees as well as their families before departure, while on assignment and again during the repatriation process can be a costly exercise for many organisations. The provision of sound cross cultural and ongoing assignment support can make the difference between the success or failure of an assignment and the organisations ability to retain an employee both during the assignment and once repatriated to their home location. Red Crane can operate as a confidential “life line” between your expatriates and cultural differences.
Inbound to Australia
While Australian’s believe we are easy to get along with and have a very relaxed attitude which should not be a cause of stress to anyone, this is not always the case. Organisations who are “importing” talent from overseas in order to address a skills shortage need to provide these new employees with an understanding of local culture. This will assist employees to adapt to their new environment and work more effectively with customers and colleagues thereby maximizing the organisations investment while providing a more comfortable working environment for the employee and their co-workers.
Shared Service Centre Implementation
The provision of cross cultural support is a key factor in the success of Shared Service Centre and global business environments. Where employees are interacting on a regular basis with colleagues from different cultures, understanding the cultural differences can significantly lessen the cultural gap and lead to increased understanding, improved business relationships and an organisational culture which truly values the benefits of cultural diversity.
How can Red Crane assist?
Red Crane will assist by providing:
- Coaching on cross cultural integration
- One on One coaching for individual employees
- Group sessions for teams working in a cross cultural environment
- Pre and post assignment support to expatriates & families
- Support for expatriate “Trailing Partners”
- Cross Cultural support for employees at SSC locations
- Cross Cultural support for Immigrant workers
- Cross Cultural support for short term assignees
- Provision of Expatriate Handbooks for specific locations